eSecuritel has been providing comprehensive handset protection and replacement coverage since 2001. Unlike some companies that only address malfunctioning handsets, eSecuritel protects new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction.
As a best-in-class, yet independent provider, we act as an alternative to large corporate insurers and carrier-aligned offerings. We are an agile, forward-thinking company that keeps loyal subscribers through our focus on customer service, flexibility and fair pricing.
HITS™ is the foundation
We credit our strong reputation in large part to the proprietary web-based system we call HITS™ (Handset Issue Tracking System). HITS is there during every step of our handset replacement process—from enrollment to fulfillment. It adds transparency and flexibility. It even helps us identify ways to improve our services.
We also rely on highly trained and responsive call center personnel so we can efficiently assist our subscribers and ensure stellar customer service along the way.